If you are dissatisfied with an item purchased from our website you may return it to Gilbert South Africa for a refund, replacement or exchange provided that the conditions of our Returns & Exchanges policy have been satisfied.
Please note:
For hygiene reasons, unsealed underwear items may not be returned unless the item is defective/damaged upon receipt of delivery.
NB Returns Department Closed for Festive Break
Please note that our returns department will be closed for the festive season from Monday 18 December - Wednesday 10 January 2024 and no returns or exchanges will be processed during this time.
You can courier your item to our warehouse (see below address ) but drop off will not be available.
How to log a return or exchange
We will gladly exchange or refund a product purchased from this website, provided that it meets the below criteria:
there is valid proof of purchase, i.e. Gilbert South Africa online order confirmation
it is within 30 days of the original purchase date
it is in its original packaging and condition and:
the product is unworn and unused
the product tag is still attached
the security seal or shrink wrap is intact (if applicable)
includes all original accessories and/or parts (if applicable)
Contact us here to submit your return or exchange.
How do I send the item(s) back to Gilbert?
Please note that the return of items to us is at your own cost.
You must first complete the above form to arrange a return or exchange before sending items to us.
Include a note detailing the return that includes your details and your web order number
Please wrap and package the product in a box that is suitable for transport by courier.
Easy ways to send items back to Gilbert
Aramex Store to Door at PNP, Checkers or Fresh Stop
Buy a R99 sleeve from the counter
Add our returns address (see below) as the destination.
Drop the sleeve into the Aramex Drop Box and Aramex will deliver to Gilbert
Email us the tracking number so we can look out for the parcel when it arrives
